185 NE 10th St.

Prineville, OR 97754

541.447.6304

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Business Communication During A Pandemic

The last few weeks have upended our lives and the way we do business. We’ve learned how to remote work and come together as a community. And during this time, our members and their businesses are at the top of our minds.  As difficult as trying to keep up on normal business practices currently is, there are some ways to communicate to your customers and the public during a pandemic and navigate this “new normal.”

Make sure you inform your customers of any changes to your business hours.  Are you open normal hours or closed?  Have you shortened your business day or closed certain days of the week?  Make sure this information is easily accessible and available to your customers.  This can be done on your website, through social media, in a print ad or even with just a sign on your door.  The more avenues to you use to publicize your business hour alterations, the better chance you have of keeping everyone informed.

The use of digital media has proved to be extremely useful during this pandemic.  Take this time to update your website.  If you are offering delivery, curbside or takeout let it be known.  Set up an online store, or post what your business has for sale.  And make sure you are using social media.  It has proven to be one of the most effective tools for real time updates and sharing content.  And it provides the opportunity to be shared amongst your community members.

If your business is going above and beyond during this unprecedented time, take a moment to share with your customers how you are helping.  Are you delivering to those who are home bound?  Are you partnering with a non-profit?  Are you donating proceeds to another local business that is struggling?  If so, make sure to share any collaboration, or goodwill efforts that your business is participating in.

Communicate with your customers what your business is doing to be safe during the pandemic.  Let them know what procedures are in place in regard to the cleaning and sterilization of your business.  Be cognitive of social distancing precautions and hold to them.  If you have access to supplies, have hand sanitizer, gloves and masks available to customers that prefer extra protection.

It’s also important to think outside of the box during a time when customers are staying in, and your business may be having less foot traffic. Find a way to continue to engage your customers and community.  If you have the technology, offer online classes or webinars.  Give a virtual tour of your business along with a behind the scenes view many don’t see.  Set up virtual happy hours, which is rather simple and free with apps like Zoom, Skype and Facebook.  

Most importantly, it is during this time of social isolation that you should be keeping in contact with not only your regular customers, but also your staff.  Reach out to see if they have any needs, and to simply check in to hear how they are doing.  If you are part of a business that is now working remotely, realize that employees who are accustomed to working in office may feel cut off from information or relationships that were a part of their normal workday.  Plan daily conference calls and know it’s perfectly acceptable to include socializing into the timeframe; in fact, it may be vital for people who need lots of interaction to keep their energy up.

Your staff needs to hear from, especially as economic fears worsen, to maintain their trust in leadership. Keep the lines of communication open, honest and broad. Make it easy for your staff to know your thoughts and contribute their own.  And understand, the impact that a simple phone call to check in can have on one’s day.

We believe in the strength of our Crook County businesses and are here for you.  We know will persevere through these challenging times. We have overcome adversity in the past, and we will do so again. And know that that the Prineville – Crook County Chamber will be with you every step of the way.

NANCY
NENNIG

Board Member

Meet NANCY.

Prineville Lions Club

My husband and I have lived in Prineville for 17 years. I retired from the Banking Industry after 18 years, most recently working for Oregonians Credit Union. I enjoy the trails and camping in the Crook County
area.

In addition to that, I have volunteered for the Crooked River roundup for 15 years, am the current President of the Prineville Lions, a member of the Prineville Elks and a Member of the American Legion Auxiliary.

I was an active member of the Chamber Ambassador Committee for 15 years and supported all the Prineville-Crook County Chamber events and projects.

The Prineville Chamber represents all of Crook County and its individuals, organizations and business and I feel with my volunteering and networking I am able to support the Vision and Mission of the
organization.

Duane Porter

President

Meet Duane.

Financial Advisor, DFP Financial and Consulting

I grew up on a small cattle ranch in rural Southern Oregon which taught me the values of hard work, family, and a rural way of life.  I made the move to Central Oregon in 1993 for all of its beauty and activities.  Over the last 3 decades in Central Oregon, I have seen and experienced the incredible growth and expansion of this wonderful area.  In 2018 my wife and I decided to return to a rural lifestyle in Crook County.  With its diverse community, wide variety, and ever-expanding industry, the area has maintained a small-town rural feel and culture.


In 2019 after 25 years in Insurance and Investments, my wife and I decided to open DFP Financial & Consulting, a Private Wealth Management, Planning, and Consulting Firm.   We completely enjoy the people, community and all Crook County has to offer.  Being part of the Prineville Chamber is an important focus for us to give back to and help the business of the community.


In our spare time we enjoy our family and grandchildren; camping, riding horses and doing all that Central Oregon and Crook County offers, and fly fishing the Crooked River as often as possible.

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Andrea weaver

Secretary

Meet Andrea.

Recreation Coordinator, Crook County Parks & Recreation

I grew up on the North Oregon Coast in a small tight knit community. About 18 years ago my husband and I started traveling to Central Oregon a few times a year to escape the rain. We always talked about wanting to move to the Prineville area. We enjoyed the small town feel as well as the ranching lifestyle the area offers. In the fall of 2020 we made the move with our  three teenage daughters and we are so glad we did!

In the spring of 2021 I started with Crook County Parks & Recreation. A few months after that I took the Recreation Coordinator position. I love  working with Parks & Rec. I have met so many wonderful people in Prineville which has helped with adjusting to a new environment.

I got involved with the Chamber to learn more about the community and to grow relationships.

In my spare time I love working with my family on our ranch as well as watching my girls play sports and show livestock.

Casie Allen

board member

Meet Casie.

Owner - Bayberry Lane

My family has called Prineville home for several generations. Being born and raised in this amazing community, I have always felt so incredibly blessed. I strive to be an active part of the community and volunteer regularly. I am deeply involved in 4H, several youth sports programs, and have served on many other local boards and committees. 

My mom and I own a small downtown boutique called Bayberry Lane. Our motto is local people supporting local people. We enjoy being able to give back and strive to love the people of Prineville well. 

Being on the Chamber Board has allowed me to not only serve and express my opinions as a business owner, but also as a local who wants to foster a community that is able to adapt to change while holding on to their core values.

SHEENA
YORK

Treasurer

Meet SHEENA.

Signet Realty

I am the Owner & Lead Coordinator at Firefly Events and I have been planning and coordinating events for over a decade.   I also recently took on a role as a local real estate broker here in Crook County. 

I grew up around southern Oregon. I made a road trip to Prineville with a cousin, on that trip I was introduced to a handsome young Prineville man that later became my husband. I love Prineville and although I wasn’t raised here over the last 16 years it truly has come to feel like my hometown.

I was working for a business that was a Chamber member and I was looking for opportunities to get involved in the community. After several years of attending Chamber functions I was encouraged to join the Ambassador team and then the Board. It has been a great learning experience and a lot of fun to be part of the Chamber both as a member and on the Board.

I love the weather in Prineville. After growing up in the valley with so many days of rain, I truly appreciated having (mostly) defined seasons. Summertime in Prineville is definitely my all-time favorite! We enjoy paddle boarding at Ochoco reservoir, swimming at the Prineville reservoir, floating the refreshing Crooked River, hiking the Barnes Butte or Chimney Rock trails and riding our ATV’s on the many OHV trails.

Alexandra Greenberg

Vice President

Meet Alexandra

Chiropractor, Slater Chiropractic

I was born and raised in Prineville where I graduated from Crook County High School in 2009.  After that, I moved to Portland where I attended both Pacific University and the University of Western States for Chiropractic School. 

After ten years, I returned to Prineville and am now an Associate Chiropractor at Slater Chiropractic.

Since moving back, I have enjoyed how close this community is and realized how much I missed all that Crook County has to offer compared to the big city.  I started attending Chamber events to become more involved in our community and am excited to continue working with the Chamber as Vice President of the board.

I love spending my free time with friends and family, and enjoy getting out to explore all of Central Oregon.  I enjoy hiking, rock climbing, camping, kayaking and many other outdoor activities available in this beautiful area I get to call home.